Are you an avid traveler who loves to plan every detail of your trip? Then you may want to listen closely to what Despegar is doing. The Latin American online travel agency is expanding its reach with a new omnichannel strategy, which includes not only online but also physical stores in Argentina and Brazil.
Yes, you read that right. You will soon be able to visit a Despegar store and plan your vacation with the help of a travel expert. This move is part of a larger effort by the company to provide a seamless experience for its customers, no matter how they choose to book their trip.
But why physical stores, you may ask. Well, research has shown that over 80% of travelers still prefer booking through a travel agent. This is especially true in Latin America, where trust is a big issue and people value face-to-face interactions.
Despegar hopes to tap into this market by offering personalized service and expert advice. In addition, the physical stores will allow customers to pay in cash, something that is still common in the region.
But don’t worry if you prefer booking online. Despegar is also expanding its digital offerings, with a new app and website that make it even easier to plan your dream trip.
So whether you prefer to book online or in person, Despegar has something for everyone. With its new omnichannel strategy, the company is ready to take your travel experience to the next level. Are you ready to pack your bags and go?
” Sources www.forbesargentina.com ”
