{"id":417317,"date":"2022-11-02T08:54:48","date_gmt":"2022-11-02T08:54:48","guid":{"rendered":"https:\/\/dimensionturistica.com\/es\/?p=417317"},"modified":"2022-11-02T08:54:48","modified_gmt":"2022-11-02T08:54:48","slug":"tres-modelos-de-exito-para-mejorar-la-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/dimensionturistica.com\/es\/tres-modelos-de-exito-para-mejorar-la-experiencia-del-cliente\/","title":{"rendered":"tres modelos de \u00e9xito para mejorar la experiencia del cliente"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p class=\"paragraph \" id=\"m97-96-98\">M\u00e1s del 90% de las empresas espa\u00f1olas est\u00e1n convencidas de que <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Finsights%2Fconsumer-journey%2Fel-lioso-proceso-de-toma-de-decisiones-durante-el-recorrido-de-compra%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854808400%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=cx0v2tSMJV8oIVE6NYCK99e77LbSns%2F42FyGq3ieoPI%3D&amp;reserved=0\">incentivar a los consumidores<\/a> con experiencias diferenciadoras y de calidad es clave para mantenerlos. De hecho, el impulso de las marcas gracias a la mejora de estas experiencias de cliente ha sido el denominador com\u00fan de los ganadores de la edici\u00f3n espa\u00f1ola de los <strong>Google Advertising Companions Awards<\/strong>. Unos premios que destacan la colaboraci\u00f3n de empresas como <strong>Carrefour<\/strong>, <strong>Barcel\u00f3 <\/strong>y <strong>Mapfre <\/strong>y sus companions para mejorar la conexi\u00f3n con sus usuarios y aumentar las ventas. <strong>Tres casos de \u00e9xito<\/strong> que puedes conocer de forma detallada <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Finsights%2Fconsumer-journey%2Fmejorar-experiencia-del-cliente%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854808400%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=FzsfxxUrHh%2BsqDojTwYB%2Fu3zqFwjcakaE0obIQvUxP8%3D&amp;reserved=0\">en la web de Think with Google<\/a>.<\/p>\n<p class=\"paragraph \" id=\"m102-101-103\">Estas experiencias muestran diferentes formas en las que las<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Ffuturo-del-marketing%2Ftransformacion-digital%2Fclaves-estrategia-partnership-exitosa%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854808400%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2Bdb78eCeEwvmp6AIxaGsxnwgD1mbqPMVH4Jx%2FVIkiTE%3D&amp;reserved=0\"> agencias han ayudado a las empresas<\/a> a impulsar su marca. Por ejemplo: <strong>Carrefour <\/strong>y la agencia <strong>Enviornment <\/strong>explican en el art\u00edculo c\u00f3mo combinaron los datos propios de m\u00e1s de 8,7 millones de miembros del Membership Carrefour con las plataformas de advertising and marketing de Google para ofrecer <strong>experiencias hiperpersonalizadas <\/strong>a sus clientes. La aseguradora <strong>Mapfre <\/strong>y la agencia <strong>Merkle <\/strong>detallan como <strong>redujeron el porcentaje de fuga de sus usuarios<\/strong> durante el proceso de contrataci\u00f3n con un<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Festrategias-de-marketing%2Fautomatizacion%2Faprendizaje-automatico-bayer-publicidad%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854808400%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=hdpsUlmeBqtGCWDM%2B0ogKk2wxsk%2FE2t4v3xDpARIUAk%3D&amp;reserved=0\"> modelo predictivo<\/a> en tiempo actual. Y <strong>Barcel\u00f3 <\/strong>y la consultora<strong> Bmid Jakala<\/strong> muestran los buenos resultados de su <strong>estrategia de 360 grado<\/strong>s que incluy\u00f3 experiencias de valor en cada momento del ciclo de vida del viajero, desde la motivaci\u00f3n del viaje a la reserva a la habitaci\u00f3n. En la internet<strong> Suppose with Google <\/strong>puedes<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Finsights%2Fconsumer-journey%2Fmejorar-experiencia-del-cliente%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854964604%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=boO4%2FPz8wqTVTEw%2Bk0GBLjUY52SqwkrHG8Jmw0KuPck%3D&amp;reserved=0\"> conocer en profundidad estos tres casos de \u00e9xito<\/a>.<\/p>\n<p class=\"paragraph \" id=\"m107-106-108\">En el <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854964604%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FHTSfLVjSfsKT6NDiuk5iTP09Vsl7bbA3omiim%2BCZVo%3D&amp;reserved=0\"><em>site <\/em>de Think with Google<\/a> puedes encontrar <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.thinkwithgoogle.com%2Fintl%2Fes-es%2Finsights%2Fconsumer-journey%2Fmejorar-experiencia-del-cliente%2F%3Futm_source%3Dtwg_partnership_GooglePR%26utm_medium%3Dreferral%26utm_campaign%3DHenneo%26utm_term%3Dronda_89_202210&amp;data=05%7C01%7Cbcardos%40henneo.com%7C898548d06378405e0e3908dabca8e664%7C49501cfdb73f4e9d95dcad77db0fd86a%7C0%7C0%7C638029730854964604%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=boO4%2FPz8wqTVTEw%2Bk0GBLjUY52SqwkrHG8Jmw0KuPck%3D&amp;reserved=0\">este<\/a> y otros art\u00edculos interesantes.<\/p>\n<div id=\"m112-111-113\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.thinkwithgoogle.com\/intl\/es-es\/futuro-del-marketing\/creatividad\/inteligencia-creativa-marketing-centrado-privacidad\/?utm_source=twg_partnership_GooglePR&amp;utm_medium=referral&amp;utm_campaign=Henneo&amp;utm_term=ronda_48_202109\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/imagenes.20minutos.es\/uploads\/imagenes\/2020\/05\/28\/logo-twg-7.png\" style=\"max-width:100%;\"\/><\/a><\/div>\n<\/div>\n\n<p><em> &#8221; Fuentes news.google.com &#8221; <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00e1s del 90% de las empresas espa\u00f1olas est\u00e1n convencidas de que incentivar a los consumidores con experiencias diferenciadoras y de calidad es clave para mantenerlos. De hecho, el impulso de las marcas gracias a la mejora de estas experiencias de cliente ha sido el denominador com\u00fan de los ganadores de la edici\u00f3n espa\u00f1ola de los [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":417318,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"footnotes":""},"categories":[40],"tags":[4376,1078,23819,330,1135,725],"class_list":["post-417317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industria","tag-carrefour","tag-google","tag-mapfre","tag-marketing","tag-publicidad","tag-tecnologia"],"_links":{"self":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts\/417317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/comments?post=417317"}],"version-history":[{"count":0,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts\/417317\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/media\/417318"}],"wp:attachment":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/media?parent=417317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/categories?post=417317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/tags?post=417317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}