{"id":376033,"date":"2022-08-26T06:26:43","date_gmt":"2022-08-26T06:26:43","guid":{"rendered":"https:\/\/dimensionturistica.com\/es\/?p=376033"},"modified":"2022-08-26T06:26:43","modified_gmt":"2022-08-26T06:26:43","slug":"agencias-y-aerolineas-ponen-trabas-para-devolver-el-dinero-como-reclamar-tus-derechos","status":"publish","type":"post","link":"https:\/\/dimensionturistica.com\/es\/agencias-y-aerolineas-ponen-trabas-para-devolver-el-dinero-como-reclamar-tus-derechos\/","title":{"rendered":"Agencias y aerol\u00edneas ponen trabas para devolver el dinero, \u00bfc\u00f3mo reclamar tus derechos?"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p>Cada a\u00f1o, cuando se producen incidencias en los <strong>vuelos <\/strong>o en los <strong>viajes<\/strong>, surgen los problemas. Las aerol\u00edneas y las agencias poner trabas para devolver el dinero. De hecho, no siempre facilitan los tr\u00e1mites para poder defender nuestros <strong>derechos como consumidores y usuarios<\/strong>.<\/p>\n<p>As\u00ed que, para ayudarte en estas gestiones, nos ocupamos hoy de c\u00f3mo <strong>reclamar tus derechos ante las compa\u00f1\u00edas a\u00e9reas y las agencias <\/strong>y que tu reclamaci\u00f3n llegue a buen puerto.<\/p>\n<h2>C\u00f3mo reclamar a una aerol\u00ednea<\/h2>\n<h3>Derechos de los pasajeros<\/h3>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/diez-consejos-para-ahorrar-en-tus-vacaciones-de-verano\/airplane\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;5&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 77D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;167&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;0.00125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"airplane\" data-image-description=\"&lt;p&gt;avi\u00f3n&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Avi\u00f3n despegando\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" alt=\"avi\u00f3n\" class=\"wp-image-2993 lazyload jetpack-lazy-image\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"http:\/\/image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7?is-pending-load=1\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/diez-consejos-para-ahorrar-en-tus-vacaciones-de-verano\/airplane\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;5&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 77D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;167&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;0.00125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"airplane\" data-image-description=\"&lt;p&gt;avi\u00f3n&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Avi\u00f3n despegando\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" alt=\"avi\u00f3n\" class=\"wp-image-2993 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><noscript><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/diez-consejos-para-ahorrar-en-tus-vacaciones-de-verano\/airplane\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;5&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 77D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;167&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;0.00125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"airplane\" data-image-description=\"&lt;p&gt;avi\u00f3n&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Avi\u00f3n despegando\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" alt=\"avi\u00f3n\" class=\"wp-image-2993 lazyload jetpack-lazy-image\" data-lazy-srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/diez-consejos-para-ahorrar-en-tus-vacaciones-de-verano\/airplane\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;5&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 77D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;167&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;0.00125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"airplane\" data-image-description=\"&lt;p&gt;avi\u00f3n&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Avi\u00f3n despegando\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg\" alt=\"avi\u00f3n\" class=\"wp-image-2993 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/airplane.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/noscript><figcaption>Avi\u00f3n en aeropuerto\/Foto: Pixabay<\/figcaption><\/figure>\n<p>Los <strong>derechos de los pasajeros<\/strong> est\u00e1n regulados en el <strong>Reglamento Europeo (CE) 261\/2004<\/strong>. Y podemos ejercerlos cuando se produce una <strong>cancelaci\u00f3n del vuelo<\/strong>, una <strong>denegaci\u00f3n de embarque <\/strong>o un <strong>retraso<\/strong>. As\u00ed, tenemos <strong>derecho a la informaci\u00f3n<\/strong> sobre lo que est\u00e1 pasando, pero tambi\u00e9n <strong>derecho de atenci\u00f3n<\/strong>. Este implica que la aerol\u00ednea, a la espera de que haya un vuelo de vuelta o alternativo, debe facilitarnos <strong>comida y bebida<\/strong>, un par de<strong> llamadas telef\u00f3nicas <\/strong>o acceso a correo electr\u00f3nico y <strong>alojamiento <\/strong>si es necesario pernoctar, as\u00ed como transporte para desplazarse hasta \u00e9l.<\/p>\n<p>Asimismo, tenemos <strong>derecho a reembolso o a transporte alternativo<\/strong>. Podemos elegir entre el <strong>reembolso del coste del billete<\/strong> <strong>dentro de un plazo de siete d\u00edas <\/strong>o transporte alternativo hasta el destino closing. Si la compa\u00f1\u00eda no te ofrece estas opciones y te ves obligado a comprar t\u00fa mismo un billete, guarda el recibo y la tarjeta de embarque para poder reclamarlo posteriormente.<\/p>\n<p>Por \u00faltimo, podemos ejercer el derecho <strong>de compensaci\u00f3n<\/strong>. Los pasajeros tenemos derecho a una<strong> compensaci\u00f3n econ\u00f3mica <\/strong>en funci\u00f3n de la distancia del vuelo cancelado. Las cantidades rondan entre los 250\u20ac (hasta 1.500 kil\u00f3metros), los 400\u20ac (entre 1.500 kil\u00f3metros y 3.500) y los 600\u20ac (m\u00e1s de 3.500 kil\u00f3metros).<\/p>\n<p>Sin embargo,<strong> la aerol\u00ednea no tiene que abonarla si te inform\u00f3 de la cancelaci\u00f3n<\/strong> con una antelaci\u00f3n de 14 d\u00edas o si te inform\u00f3 entre siete d\u00edas y dos semanas ofreci\u00e9ndote un<strong> transporte alternativo<\/strong>. Tampoco tendr\u00e1s derecho a la compensaci\u00f3n si te inform\u00f3 con menos de una semana de antelaci\u00f3n pero te ofreci\u00f3 en su lugar un transporte alternativo ni si la cancelaci\u00f3n se produce por<strong> circunstancias extraordinarias<\/strong> (inestabilidad pol\u00edtica, condiciones meteorol\u00f3gicas y riesgos para la seguridad).<\/p>\n<h3>Aplicaci\u00f3n del Reglamento Europeo 261\/2004<\/h3>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2975\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/te-han-cobrado-algun-suplemento-con-la-excusa-del-coronavirus-conoce-tus-derechos\/viajar\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg\" data-orig-size=\"1280,821\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"viajar\" data-image-description=\"&lt;p&gt;aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Persona con billete en aeropuerto\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" width=\"1024\" height=\"657\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" alt=\"Viajar\" class=\"wp-image-2975 lazyload jetpack-lazy-image\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-768x493.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-696x446.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1068x685.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-655x420.jpg 655w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"http:\/\/image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7?is-pending-load=1\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2975\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/te-han-cobrado-algun-suplemento-con-la-excusa-del-coronavirus-conoce-tus-derechos\/viajar\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg\" data-orig-size=\"1280,821\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"viajar\" data-image-description=\"&lt;p&gt;aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Persona con billete en aeropuerto\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" width=\"1024\" height=\"657\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" alt=\"Viajar\" class=\"wp-image-2975 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-768x493.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-696x446.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1068x685.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-655x420.jpg 655w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><noscript><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2975\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/te-han-cobrado-algun-suplemento-con-la-excusa-del-coronavirus-conoce-tus-derechos\/viajar\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg\" data-orig-size=\"1280,821\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"viajar\" data-image-description=\"&lt;p&gt;aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Persona con billete en aeropuerto\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" width=\"1024\" height=\"657\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" alt=\"Viajar\" class=\"wp-image-2975 lazyload jetpack-lazy-image\" data-lazy-srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-768x493.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-696x446.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1068x685.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-655x420.jpg 655w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2975\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/te-han-cobrado-algun-suplemento-con-la-excusa-del-coronavirus-conoce-tus-derechos\/viajar\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg\" data-orig-size=\"1280,821\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"viajar\" data-image-description=\"&lt;p&gt;aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Persona con billete en aeropuerto\/Foto: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" width=\"1024\" height=\"657\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg\" alt=\"Viajar\" class=\"wp-image-2975 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1024x657.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-300x192.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-768x493.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-696x446.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-1068x685.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar-655x420.jpg 655w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2020\/07\/viajar.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/noscript><figcaption>Persona con billete en aeropuerto\/Foto: Pixabay<\/figcaption><\/figure>\n<p>Todos esos <strong>derechos<\/strong>, regulados por el Reglamento Europeo (CE) 261\/2004, solo son <strong>aplicables a los vuelos que salen de un aeropuerto de la Uni\u00f3n Europea<\/strong> (UE), Suiza, Noruega e Islandia, y a los que<strong> salen de un tercer pa\u00eds pero su destino es uno de aquellos <\/strong>y la<strong> compa\u00f1\u00eda a\u00e9rea <\/strong>es <strong>de la UE<\/strong>.<\/p>\n<p>Cuando los vuelos de una aerol\u00ednea de la UE parten del territorio espa\u00f1ol o lo tienen como destino, la encargada de velar por el cumplimiento de esta normativa es la <strong>Agencia Estatal de Seguridad A\u00e9rea (AESA).<\/strong><\/p>\n<h3>Reclamaci\u00f3n ante la aerol\u00ednea<\/h3>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2095\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/los-abusos-a-consumidores-y-usuarios-mas-habituales-en-la-vida-diaria\/aeropuerto-2\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"aeropuerto\" data-image-description=\"&lt;p&gt;Aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Pasajero en aeropuerto\/Fuente: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" alt=\"Aeropuerto\" class=\"wp-image-2095 lazyload jetpack-lazy-image\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"http:\/\/image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7?is-pending-load=1\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2095\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/los-abusos-a-consumidores-y-usuarios-mas-habituales-en-la-vida-diaria\/aeropuerto-2\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"aeropuerto\" data-image-description=\"&lt;p&gt;Aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Pasajero en aeropuerto\/Fuente: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" alt=\"Aeropuerto\" class=\"wp-image-2095 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><noscript><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2095\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/los-abusos-a-consumidores-y-usuarios-mas-habituales-en-la-vida-diaria\/aeropuerto-2\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"aeropuerto\" data-image-description=\"&lt;p&gt;Aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Pasajero en aeropuerto\/Fuente: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" alt=\"Aeropuerto\" class=\"wp-image-2095 lazyload jetpack-lazy-image\" data-lazy-srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg 1280w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-lazy-src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><noscript><img loading=\"lazy\" decoding=\"async\" data-lazy-fallback=\"1\" data-attachment-id=\"2095\" data-permalink=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/los-abusos-a-consumidores-y-usuarios-mas-habituales-en-la-vida-diaria\/aeropuerto-2\/\" data-orig-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg\" data-orig-size=\"1280,853\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"aeropuerto\" data-image-description=\"&lt;p&gt;Aeropuerto&lt;\/p&gt;&#10;\" data-image-caption=\"&lt;p&gt;Pasajero en aeropuerto\/Fuente: Pixabay&lt;\/p&gt;&#10;\" data-medium-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg\" data-large-file=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" width=\"1024\" height=\"682\" src=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg\" alt=\"Aeropuerto\" class=\"wp-image-2095 lazyload\" srcset=\"https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1024x682.jpg 1024w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-300x200.jpg 300w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-768x512.jpg 768w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-696x464.jpg 696w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-1068x712.jpg 1068w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto-630x420.jpg 630w, https:\/\/www.publico.es\/ahorro-consumo-responsable\/wp-content\/uploads\/2019\/11\/aeropuerto.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/noscript><figcaption>Pasajero esperando en aeropuerto\/Fuente: Pixabay<\/figcaption><\/figure>\n<p>A efectos pr\u00e1cticos, para reclamar, lo primero que debemos hacer es <strong>presentar la reclamaci\u00f3n ante la compa\u00f1\u00eda a\u00e9rea<\/strong>. Para ello, debes cubrir la<strong> hoja de reclamaciones <\/strong>que suelen colocar en los mostradores de informaci\u00f3n o rellenando el siguiente <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.seguridadaerea.gob.es\/sites\/default\/files\/aesa_formulario_reclamacion_cia.pdf\"><u>formulario<\/u><\/a>.<\/p>\n<p>Esta reclamaci\u00f3n debe <strong>presentarse ante el <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.seguridadaerea.gob.es\/ambitos\/derechos-de-los-pasajeros\/procedimiento-para-reclamar\/procedimiento-para-reclamar-ante-aesa-reg.1107-2006\/directorio-de-servicios-de-atencion-al-cliente-de-companias-aereas\"><u>departamento de atenci\u00f3n al usuario<\/u><\/a><\/strong>, ya sea en papel o por medios electr\u00f3nicos. Conserva en todo momento el billete y los dem\u00e1s documentos que hayas utilizado, y detalla los datos del vuelo, la hora, el lugar y la causa por la que reclamas. <strong>Guarda copia de tu reclamaci\u00f3n<\/strong>, as\u00ed como de todas las conversaciones y respuestas de la compa\u00f1\u00eda desde que se cancela el vuelo, se sufre el retraso o te deniegan el embarque. Una vez <strong>presentada la reclamaci\u00f3n<\/strong>, si en<strong> un mes <\/strong>no recibes repuesta de la compa\u00f1\u00eda, reclama ante AESA.<\/p>\n<h3>Reclamaci\u00f3n ante AESA<\/h3>\n<p>La tramitaci\u00f3n de la <strong>reclamaci\u00f3n ante AESA<\/strong> es sencilla y <strong>gratuita<\/strong>. Puedes elegir entre la <strong>presentaci\u00f3n <em>on-line<\/em><\/strong> o<strong> por registro<\/strong>.<\/p>\n<p>En el caso de la <u><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/sede.seguridadaerea.gob.es\/SAU_Pasajeros\/Paginas\/Inicio.aspx\">presentaci\u00f3n online<\/a><\/u>, recuerda<strong> escanear antes los documentos<\/strong> necesarios para poder adjuntarlos. La suma de todos los archivos no puede superar los 6MB. Por lo que respecta a la <strong>presentaci\u00f3n por registro<\/strong>, deber\u00e1s enviar toda la documentaci\u00f3n a la Agencia Estatal de Seguridad A\u00e9rea. Divisi\u00f3n de Calidad y Protecci\u00f3n al Usuario. Paseo de la Castellana 112, 28046, Madrid.<\/p>\n<p>Los documentos a presentar son el<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.seguridadaerea.gob.es\/sites\/default\/files\/formulario_para_reclamar_ante_aesa.pdf\"><u> <strong>formulario <\/strong><\/u><\/a>cubierto <strong>de la reclamaci\u00f3n ante AESA<\/strong>, copia del DNI, copia de las comunicaciones con la compa\u00f1\u00eda, copia del billete de avi\u00f3n y, en su caso, las facturas de comidas y bebidas en el aeropuerto donde pas\u00f3 el incidente, la factura del resort y de los desplazamientos a este si tuviste que pernoctar, y copia del nuevo billete que hayas adquirido si te viste obligado a usar por tu cuenta un transporte alternativo.<\/p>\n<p>Una vez que env\u00edes el formulario, <strong>AESA estudiar\u00e1 la reclamaci\u00f3n <\/strong>y le solicitar\u00e1 a la aerol\u00ednea la informaci\u00f3n que necesite. <strong>En un plazo entre 90 y 120 d\u00edas<\/strong>, AESA os remitir\u00e1, a ti y a la compa\u00f1\u00eda, un <strong>informe <\/strong>en el que se concretan los instrumentos necesarios para que sean restituidos tus derechos. Si este informe es positivo para ti y la aerol\u00ednea no lo atiende, la \u00fanica v\u00eda que queda es la judicial, pero el informe contribuir\u00e1 a que el proceso pueda ser m\u00e1s favorable para el demandante.<\/p>\n<p> <!-- AI CONTENT END 1 --><\/div>\n\n<p><em> &#8221; Fuentes www.publico.es &#8221; <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cada a\u00f1o, cuando se producen incidencias en los vuelos o en los viajes, surgen los problemas. Las aerol\u00edneas y las agencias poner trabas para devolver el dinero. De hecho, no siempre facilitan los tr\u00e1mites para poder defender nuestros derechos como consumidores y usuarios. As\u00ed que, para ayudarte en estas gestiones, nos ocupamos hoy de c\u00f3mo [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":376034,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"footnotes":""},"categories":[40],"tags":[],"class_list":["post-376033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industria"],"_links":{"self":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts\/376033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/comments?post=376033"}],"version-history":[{"count":0,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/posts\/376033\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/media\/376034"}],"wp:attachment":[{"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/media?parent=376033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/categories?post=376033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dimensionturistica.com\/es\/wp-json\/wp\/v2\/tags?post=376033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}